Privacy Policy

Who we are

This policy is issued by Loop, Business Bay, operating the restaurant at Loop, Trillionaire Residences, Business Bay, Dubai. We are the data controller for the personal data described below. For any privacy question or request, contact us at hello@loop.ae.

What we collect

Account details you give us: your name, mobile phone number and, if you provide them, your email address and date of birth. Your date of birth is optional and is used only to offer you birthday benefits at the venue. Your phone number is how we identify your account, because you sign in with a one-time SMS code.

Order and reservation data: the items you order, the table or venue area, your booking date, party size, occasion and any notes you add.

Loyalty data: points earned and redeemed, rewards used and your transaction history with us.

Device and technical data: a device identifier, app version and, if you enable notifications, a push notification token. If the app crashes we receive diagnostic and performance data.

We do not collect your precise location, we do not use tracking or advertising identifiers, and we do not track you across other companies' apps or websites.

Why we use it

To create and secure your account and sign you in.

To take, prepare and deliver your orders and reservations, and to contact you about them.

To operate the loyalty programme and apply your rewards.

To send you service messages, such as order status updates. Marketing messages are only sent if you opt in, and you can opt out at any time.

To keep the service safe and working: fraud prevention, rate limiting, diagnosing crashes and improving reliability.

We do not sell your personal data, and we do not share it for advertising.

Who we share it with

Service providers who process data strictly on our instructions: our SMS provider for one-time codes, our push notification provider to deliver notifications, our hosting and database provider, our media storage provider for menu images, and Sentry, our crash reporting provider, for diagnostics. Sentry processes this data on servers in the European Union.

Payment is taken in the venue, not in the app; we do not store your card details.

We may disclose data where required by law or to establish, exercise or defend legal claims.

How long we keep it

Account data is kept while your account is active. Order, reservation and loyalty records are kept for as long as needed for accounting and legal obligations, then deleted or anonymised.

One-time codes are short-lived and expire within minutes. Crash diagnostics are retained for a limited period and are not linked to your identity.

Deleting your account

You can delete your account at any time from the Loop Premium app: open Settings and choose Delete Account. Deletion removes your profile and anonymises your personal data. Records we must keep for legal or accounting reasons are retained in anonymised form and can no longer identify you.

You can also ask us to delete your data by emailing hello@loop.ae.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, contact hello@loop.ae. We respond within the period required by applicable law.

Permissions the app asks for

Camera — only to scan the QR code on your table so your order reaches the right table. We do not record or store photos or video.

Notifications — only to tell you about your order and reservation status. You can decline, and the app keeps working.

Children

The Loop Premium app is not directed at children and is intended for adults. We do not knowingly collect data from children.

Changes and contact

If we change this policy we will update the date at the top of this page and, where the change is significant, tell you in the app.

Questions, requests or complaints: hello@loop.ae, or write to us at Loop, Trillionaire Residences, Business Bay, Dubai.